Daily dispatch

All orders dispatch is made daily from our sorting center, if the order has been made within 4 p.m., on the next working day if made after that time.

Delivery

Free delivery to Italy, even for order amounts of € 200,00 for order amounts lower than € 200,00 it's € 9,90.

Dispatch and payment

The on line ordered products are dispatched with one of the following carriers:

  1. poste italiane;
  2. MBE( Mail Boxes Etc.)

The dispatching kind will be made according to the typology, dimensions and quantity of the goods. Once the order has been dispatched you will receive an e-mail with the track code, to see your order status.


You can choose between different payment:
  1. credit card (INTESA S:PAOLO bank);
  2. pay pal system.

In case of cash payment, the order will be dispatched within a working day from the receipt; in case of credit card or pay pal payment, the order will be dispatched within a working day from the payment advise.

In case of credit card or pay pal payment, Victorsmile will not be able to see or receive any of the information about your credit card, because the payment will be directly managed by Intesa San Paolo Bank S.P.A. or by Pay Pal, specialized in on-line payments management.

In case of transfer you will receive an e-mail with the bank details, and the order will be dispatched within a working day from the credit transfer; to speed up the order precessing, you can send a copy of the transfer receipt via fax to the following number 00390106469221.

The delivery is usually made in the morning and your order will arrive in 3/5 working days from the order dispatch.


Return and refund policy

A consumer buyer shall have the right to cancel any contract for any reason. He will be refunded as determined by Italian law (art.6, par.B,D.Legge n.185 del 22/05/1999): first send us a letter within 10 (ten) days from the reception of the goods and return the goods within 15 (fifteen) days after our answer. Victorsmile.it will provide to credit on the costumer account the same amount of the returned goods within 14 working days from the reception of the same, as determined by art. 5, comma 6, D.Lgs n. 185 del 22/05/1999.


Privacy

Information according to art.13 of the D.Lgs.196/03, laws concerning the protection of personal data.

Data use purpose
The use of your data will be directly connected to the purpose for which you provide them. Moreover, the data will be used to carry out market surveys, to forward advertising material, for marketing and sales related to the products and services of all those companies displayed on site, in any ways and means; to survey the degree of customer's satisfaction about the quality of products and/or offered services, and about the company activities, directly made or through specialists (by personal interviews, questionnaires, etc... ).

Data providing.
Providing personal data is optional. However, even a partial lack of the personal data requested during the registration, can determine the impossibility to proceed with the service provided.
Natura facoltativa dell'acquisizione dei dati
L’acquisizione dei dati personali ha natura facoltativa. Tuttavia il mancato conferimento, anche parziale, dei dati personali richiesti per la compilazione del Modulo di Registrazione per l’Accesso al Servizio può determinare l’impossibilità di procedere alla completa erogazione del Servizio stesso.

Personal data communication
The personal data might be communicated to the company's staff, who is in charge and responsible for the handling of all data. The staff has been instructed in all matters of security and protection of personal data. They have access to personal information needed to perform their functions, but may not use it for other purposes, nor communicate or divulge them. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the Italy's Data Protection Act.

Rights of the person concerned
With relation to the treatment of personal data, art.7 (Right of access to personal data and other rights), of the law concerning the use of personal data, the costumer has the right to obtain confirmation of the existence or non existence of any information about himself, even if not yet registered, in a comprehensible form. He has the right to have information about:
1 the origin of the personal data;
2 the purpose and the way of data treatment
3 how the information are handled by electronic devices
4 the name of the responsible for the data treatment
5 the subjects or category of subjects whom the data can be communicated, or those who could become acquainted with it, as liable, person in charge or as country deputy

As customer, you have right to:
add or update certain information, delete, transform in anonymous way or block the data unlawfully treated, including those needed to perform the functions, for which they have been collected and stored.

You have the right to fully or partially oppose:
for legitimate reasons to the use of your personal data, if aimed to the delivering of advertisement, direct sell or to do market research or commercial communications.

Any personal information provided to or to be gathered by Victorsmile is controlled primarily by:
Dott.ssa Lorenza Sposetti

Application of the rights:
In order to exercise any of the rights listed above, in compliance with the art.7 of the law concerning the protection of personal data, you can send – off the records - a written request to:

Head&Neck2 s.r.l.
Via A.Cantore 44R
16149 Genova

Head & Neck 2 Srl
Via Antonio Cantore, 44
16149 Genova (GE) Italy
P. IVA: 02144900061

Victorsmile SARL unipersonelle
118 ROUTES DES PECLES 74400
CHAMONIX MONT BLAC (France)
INSEE: 509257044

For any further information

The shop
Telefono: +39.0106435741

The surgery
Telefono: +39.0106469221
Fax: +39.0106469221
Email: info@victorsmile.com
Accepted payment

Credits InternetSol